- Monday-Friday/9:00AM-5:00PM (EST)
Shipping & Delivery
Dear customer,
Thank you very much for choosing Feelrejoices! I feel honored to be able to provide you with high quality aquarium supplies. I know the importance of your attention and trust to Feelrejoices, so I have developed a considerate and thoughtful shipping policy to make your shopping experience more pleasant.
All aquarium supplies from Feelrejoices.com are shipped from the address 121 1/2 S Main St Apt 5, Elkhart, Indiana, 46516.
Use DHL Express throughout the site and enjoy free shipping!
Order processing time
We understand your desire for new aquarium supplies.
We promise to process your order within 1-2 business days after you place the order to ensure that you receive the long-awaited aquarium supply as soon as possible. If there is a holiday, it will be postponed.
Feelrejoices.com order processing hours are Monday-Friday/9:00AM-5:00PM (EST).
Orders placed after 5:00 pm from Monday to Thursday will be prioritized for processing at 9:00 am the next day.
Orders placed after 5:00pm on Friday will be processed on the following Monday. Orders are not processed on weekends.
If the order has not been processed for more than 2 business days, please contact our customer service Kyla Kirkendoll via email at [email protected], and we will refund you or process the order with priority.
Shipping time
We promise to do our best to ensure that your order is delivered as soon as possible. We partner with reputable DHL Express to provide fast, reliable delivery service.
The shipping time of DHL Express is 3-5 business days. If there is a holiday, it will be postponed.
If the shipping time exceeds 5 business days, you can contact our customer service Kyla Kirkendoll via email at [email protected] to request a refund or re-shipment.
Delivery time
Usually, the delivery time is calculated from the date of order processing, which is generally 4-7 business days. In case of holidays, it will be postponed.
If you have not received your aquarium supply after more than 7 business days, you can contact our customer service Kyla Kirkendoll directly at [email protected] to apply for a refund or have us reship it.
Shipping costs
We use DHL Express as our shipping method and offer you free shipping site-wide.
That is to say, as long as you purchase any piece of aquarium supply on our website and complete the payment, you can enjoy our free shipping service regardless of the quantity you purchase.
About consumption tax
We do not charge consumption tax. If consumption tax is incurred, customers need to pay it themselves.
Package
In order to ensure the safety of aquarium supply during transportation, we will carefully package each order.
We will package your aquarium supply in cartons while adding plastic foam paper inside to prevent scratches, bumps or crushing to minimize potential shipping damage.
The package contains the aquarium supply you purchased and a return label (the return label will be required to be returned when returning the product, so it is recommended to keep it properly).
Package size: 21.32*49.28*5.77 inch
Product weight: About 1.93 lbs
About order information
Before payment, please carefully check whether your order information is correct and make sure to leave and fill in the correct: recipient, phone number, shipping address, and email address.
After you place an order, you will usually receive a confirmation email containing your order details.
Once an order is shipped, this information cannot be changed.
Sign for order
We recommend that you sign for receipt in person. If someone else signs for it, please make sure your package is not lost.
When signing for your order, please check the integrity of the packaging and the condition of the aquarium supply. If there is any damage or discrepancy with the aquarium supply, please reject the order and contact our customer service Kyla Kirkendoll immediately at [email protected] and we will arrange an exchange or refund for you.
We recommend that you keep the original packaging of aquarium supply when signing for it in case you need to return or exchange it later.
Some questions about shipping
1. Which countries can orders be shipped to?
We currently only sell in the United States and ship from 121 1/2 S Main St Apt 5, Elkhart, Indiana, 46516.
In order to ensure the quality of our services, we currently only sell in the United States. If there are any subsequent adjustments, we will announce them on the website without prior notice.
2. How to check my order information?
After the order is successfully paid, you can check the status of your order in your account orders details.
In order to let you know the status of your order anytime and anywhere, we provide trackable logistics services.
After shipment, if you want to check the order information, you can check the progress through the track order page. At the same time, we will send an email to your mailbox with the UPS Express order number.
3. Can I change my order information?
Before payment, please carefully check whether your order information is correct and make sure to leave and fill in the correct: recipient, phone number, shipping address, and email address.
After you place an order, you will usually receive a confirmation email containing your order details.
Once an order is shipped, this information cannot be changed.
Finally, we would like to thank you again for your trust and support in Feelrejoices. Your satisfaction is our biggest motivation, and we will continue to work hard to provide high-quality Feelrejoices and services to bring more convenience and happiness to your fish tank life.
If you have any questions or suggestions, please feel free to contact us and we will reply to you within 1 business day.
Phone: +(1)(928) 395-1427
Customer Service: Kyla Kirkendoll
Email: [email protected]
Looking forward to adding warmth to your aquatic life!
